Privacy Policy
Most recent update: July 6, 2025
Acacia Mental Health (“us”, “we”, or “our”) operates the https://www.acaciamentalhealth.com/ website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.acaciamentalhealth.com/
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Service(s) you’re interested in
Preferred method of communication
Preferred time to be contacted
Provider referral name
How you have heard about us
Any additional information you provide in the contact form
Cookies and Usage Data
Usage Data
We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking & Cookies Data
We use privacy-friendly technology to understand how visitors use our website and improve their experience finding the care they need. We use a single first-party cookie for essential site functionality - it stays on our domain and never follows users to other websites. We do not use third-party tracking cookies or advertising networks.
Our website analytics do not collect any personal health information, medical conditions, or treatment interests through their browsing activity. The only data gathered by our website analytics includes general usage patterns such as where users came from, pages visited, time spent on site, and how they navigate our services. This helps us make our website easier to use and ensures important health resources are easy to find.
User privacy is paramount - we do not sell, share, or transfer any visitor information to third parties, advertising networks, or data brokers.
Advertising Measurement: We measure the effectiveness of our advertising by reporting anonymous conversion events to advertising platforms. When users arrive at our website from an advertisement and later take an action (such as submitting a form, making a call, or booking an appointment), we may notify the advertising platform using a color-coded system (red, orange, yellow, white, green) that represents general conversion stages - never revealing who our users are or what specific care they're seeking. These color codes are universal across all industries and cannot be used to identify any medical condition, treatment type, or personal information. This anonymous reporting uses only a random click identifier and a color code. It simply helps us understand which channels are effective at helping people find the services they need, allowing us to focus our resources on the most helpful advertising channels.
All our technology partners, including APAS® Cloud, have signed Business Associate Agreements (BAAs) to ensure strict security and HIPAA-compliant handling of any data. Users can clear their browsing data anytime through browser settings, giving them complete control over their information.
Use of Data
Acacia Mental Health uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent, and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Acacia Mental Health will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Legal Requirements
Acacia Mental Health may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Acacia Mental Health
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
CPRA Compliance
In compliance with the California Privacy Rights Act (CPRA), California residents have the following rights:
Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information. However, if in the future we consider selling personal information, we will provide you with the right to opt-out.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CPRA rights.
To exercise these rights, please contact us at info@acaciamh.org. We will verify your request by asking you to provide information that matches the information we have on file about you.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@acaciamh.org